Terms of business

Version 2026-11, effective 2 November 2026

Motiohead Ltd. Company number 11194437, registered in England and Wales. Registered office: 27 Old Gloucester Street, London WC1N 3AX, United Kingdom. Email: hello@motiohead.com.

Please read these terms before you accept a Specification. Part A applies to every client. Part B applies only to subscriptions. Part C applies only to consumers (individuals not acting for a business), and wins where it differs from Parts A and B.

PART A: TERMS FOR ALL CLIENTS

1. About us and these terms

1.1 These are the terms of Motiohead Ltd ("Motiohead", "we", "us", "our"). "You" means the client named in the Specification.

1.2 We make videos, animations and related content to order (the "Services").

1.3 Version. Each version of these terms has a version number and effective date at the top. The version shown with the Specification you accept, and attached to your confirmation email, applies to that project for its whole life.

1.4 New versions. A new version applies only to projects accepted after its effective date. We will not change the terms of an accepted project unless you agree in writing. Projects accepted under an earlier version (including April 2025) stay under that version.

1.5 Use of our website and the Portal is also covered by our Website Terms of Use at https://www.motiohead.com/terms/.

2. Definitions

2.1 In these terms:

(a) "Background IP" means IP we own or license that existed before the Contract or was created outside it, and our general know-how, methods, templates and tools, even if developed while working for you.

(b) "Business client" means a client acting for purposes of its trade, business, craft or profession, including companies, charities, public bodies and sole traders.

(c) "Consumer" means an individual acting wholly or mainly outside their trade, business, craft or profession.

(d) "Contract" means the contract formed under clause 3 for one project. It is made up of the accepted Specification and these terms.

(e) "Deliverables" means the films, files and other items listed in the Specification.

(f) "Final Files" means the final, full resolution, unwatermarked versions of the Deliverables.

(g) "IP" means copyright, design rights, trade marks, database rights and all similar rights anywhere in the world, registered or not.

(h) "Portal" means our client portal at studio.motiohead.com/brief.

(i) "Specification" means the document we put on your brief in the Portal, or send by email, setting out the Deliverables, price, VAT, revisions, timing and payment option, as changed under clause 8.

(j) "Third-Party Material" means material made by others that we license for the Deliverables, such as stock footage, music and fonts.

(k) "Working day" means Monday to Friday, except bank holidays in England.

2.2 "In writing" includes email and Portal messages. "Including" means "including without limitation".

3. How a project is agreed

3.1 Brief. You send us a brief through the Portal, and we discuss the scope by email or call. A brief is not an order and binds neither of us.

3.2 Specification. We then put a Specification on your brief. It is our offer and stays open for 30 days unless it says otherwise. We may withdraw or correct it before you accept. We are not bound by an obvious error in price or description; we will tell you, and you may accept a corrected Specification or not.

3.3 Acceptance. You accept a Specification by any one of:

(a) ticking the box "I confirm I want to go ahead with this project at this price and agree to the Motiohead Terms of Business" in the Portal and pressing Confirm;

(b) replying "yes", or otherwise clearly agreeing to the Specification, by email; or

(c) paying the Motiohead payment link issued for that Specification.

3.4 The Contract. The Contract is formed the moment you accept. No signature is needed. Terms in your purchase order or other documents do not apply, even if sent later. We will quote your purchase order number on invoices if you give us one.

3.5 Authority. If you accept for an organisation, you confirm that you are authorised to bind it.

3.6 Record. We keep a record of each acceptance: account, email address, date and time, internet (IP) address, browser details, terms version and the Specification as shown to you, or the email or payment record. We may rely on it as evidence of what was agreed.

3.7 Confirmation email. After you accept, we email you the Specification and these terms as a PDF. Please keep it, and tell us within 5 working days if anything does not match what you agreed. It is signed electronically for and on behalf of Motiohead Ltd (see clause 10.4).

3.8 Work before a Contract (Business clients). If you ask us in writing to start work before you accept a Specification and we agree, you will pay for that work at our normal day rates whether or not a Contract follows.

3.9 If we cannot take the project. We may cancel a Contract before we start work if we cannot provide the Services, for example because the people or materials needed are unavailable. We then refund everything you have paid for it.

4. Prices, VAT and clients outside the UK

4.1 Price. The price is in the Specification. For Business clients it excludes VAT, which is added at the applicable rate. For consumers, see clause 24.1(c).

4.2 Currency. You pay in the currency in the Specification, or pounds sterling if none is stated.

4.3 Bank charges. You pay all bank, transfer, card and conversion charges, including intermediary banks, so that we receive the full amount. We may invoice any shortfall.

4.4 VAT. We charge VAT as UK rules require. For Business clients outside the UK our Services are usually outside the scope of UK VAT, and you account for any local VAT under the reverse charge where it applies. Please give us your VAT number or other evidence of business status before we invoice; otherwise we may charge UK VAT.

4.5 No deductions (Business clients). You pay without set-off or deduction. If your law requires you to withhold tax, you pay an extra amount so that we receive what we would have received without it.

4.6 Day rates. Where we charge by time, a day is 8 hours between 8am and 4pm UK time on a working day, per person. Work you ask us to do outside those hours, and approve in advance, is charged at 150% of the day rate, pro rata.

4.7 Expenses. We may charge expenses (such as travel, accommodation, and third-party services and materials) that are in the Specification or that you approve in advance by email.

4.8 What the price assumes. The price assumes the brief and materials you described, and information and approvals on time. If these change substantially, we agree a change under clause 8 before charging more.

5. Payment

5.1 Default: pay before work starts. Unless the Specification says otherwise, you pay before we start work, either:

(a) the full price before work starts; or

(b) a deposit to book the project before work starts, and the balance before we deliver the Final Files.

5.2 Option: invoice after delivery. Where the Specification says so, we invoice on delivery (or at listed milestones), and you pay within 30 days of the invoice date. The accepted Specification is a binding order; a missing purchase order or internal approval does not delay payment.

5.3 How to pay. By the Motiohead payment link or bank transfer to the account on our invoice, in cleared funds. We never change bank details by email alone; check any such message with us.

5.4 Invoice queries (Business clients). Dispute an invoice in writing within 7 days of its date, with reasons, and pay any undisputed part on time.

5.5 Late payment (Business clients). Time for payment is of the essence. If you pay late, we may also:

(a) pause the Services and hold back the Final Files until you pay in full;

(b) charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998, currently 8% a year above the Bank of England base rate, from the due date until payment; and

(c) claim the fixed compensation under that Act (£40, £70 or £100 depending on the size of the debt), and our reasonable costs of recovering the debt where these are higher.

5.6 Late payment by consumers is covered by clause 27.4.

6. The Services and timing

6.1 We provide the Services as set out in the Specification, with reasonable skill and care. We choose who does the work, including subcontractors, and remain responsible for them.

6.2 Timing. We use reasonable efforts to meet the timing in the Specification. For Business clients dates are estimates and time is not of the essence. If you, or a third party who is not our subcontractor, delay the project, the timetable moves accordingly.

6.3 Creative judgement. We make the Deliverables to match the Specification and the stages you approved. Changing your mind about an approved style or direction is a change of scope under clause 8, not a defect.

6.4 We may make changes needed to comply with the law, or that do not materially affect the nature or quality of the Services, and will tell you.

7. Your responsibilities

7.1 You will:

(a) give us the information, materials, access and approvals we reasonably need, on time;

(b) get every permission and consent needed before we start, including releases from people who appear in footage or recordings you supply, and permission to film at any location you arrange; and

(c) do anything else the Specification says you will do.

7.2 You will name one representative to give feedback and approvals. We may rely on what they tell us.

7.3 If something you do or fail to do delays us or causes extra work, we will tell you promptly. We are not liable for the delay, and we may charge the reasonable cost of the extra work, telling you at the time.

7.4 You give us a non-exclusive, royalty-free licence to use, copy and adapt your materials to provide the Services.

8. Revisions and changes of scope

8.1 Included revisions. The Specification says how many revision rounds are included. If it does not say, two consolidated revision rounds are included for each Deliverable.

8.2 What a round is. One list of all your changes, sent by your representative in one message within 5 working days of receiving the draft, within the brief and the stages already approved (such as script, storyboard or style frames).

8.3 Extra work. Extra rounds, changes that undo an approved stage (such as rewriting an approved script during animation), and new Deliverables, formats, lengths or languages are changes of scope. We quote before doing them.

8.4 Agreeing a change. A change is agreed when you accept an updated Specification in a way set out in clause 3.3, or we both confirm it by email. Please reply to a change quote within 5 working days. Until then we carry on under the existing Specification.

8.5 Our mistakes. Correcting our own errors (for example a typo we introduced, or a departure from the approved script) does not use a revision round and is free.

9. Delivery and approval

9.1 Drafts. Drafts and previews may be watermarked or low resolution. They are for review only and may not be published.

9.2 Final Files. Under clause 5.1 we deliver the Final Files once you have paid in full. Under clause 5.2 we may deliver them before payment, and clause 10.5 applies until you pay.

9.3 Approval (Business clients). Tell us in writing about any defect within 5 working days of delivery; after that the Deliverables are treated as approved. We will still fix a defect you could not reasonably have found in that time, if you tell us promptly. Other later changes fall under clause 8.

9.4 Working files. Project and working files (such as edit timelines, animation project files, layered artwork and raw footage we shot) are not included unless the Specification lists them, and stay ours.

9.5 Storage. We are not obliged to keep project files after delivery. Please keep your own copies.

10. Ownership and intellectual property

10.1 Until payment. Until you have paid everything due under the Contract, we keep all IP in everything we create, including Deliverables, drafts and working files.

10.2 Transfer of rights. When you have paid everything due under the Contract, we assign to you all IP we own in the Deliverables created specifically for you. This assignment does not include Background IP, Third-Party Material, working files under clause 9.4, or material you supplied (which stays yours). The assignment takes effect automatically on full payment, including as an assignment of future copyright under section 91 of the Copyright, Designs and Patents Act 1988.

10.3 Licence of Background IP. From full payment, we give you a non-exclusive, perpetual, irrevocable, worldwide, royalty-free licence to use any Background IP in the Deliverables, only as part of the Deliverables. You may sublicense it to agencies, contractors, platforms and distributors acting for you, and transfer it only together with the Deliverables.

10.4 Signature. Section 90(3) of the Copyright, Designs and Patents Act 1988 requires an assignment of copyright to be in writing signed by the assignor. The assignment in clause 10.2 is made in writing by these terms and the confirmation email, which Motiohead Ltd signs electronically. On request after full payment, a director will also sign a short confirmation of the assignment, free of charge.

10.5 Use before payment (invoice option). If we deliver Final Files before payment under clause 5.2, you have a non-exclusive, non-transferable licence to use them for the purposes in the Specification until payment. If you have not paid within 14 days of our written notice that payment is overdue, the licence ends, and you must stop new use and remove the Deliverables from places you control until you pay.

10.6 AI tools. We may use software, including generative AI tools. The law may give limited or no IP in machine-generated material. We assign whatever rights we have under clause 10.2, but do not promise that IP exists in every machine-generated element. We will tell you on request where a Deliverable contains such material.

10.7 Unused work. Concepts, designs and scripts we show you but do not use, including pitch material, remain ours and you may not use them. We may use them elsewhere, never with your logos, materials or confidential information.

10.8 Credit. We assert our right to be identified as author of the works we create. Please credit Motiohead where reasonable and customary. We do not object to you editing or adapting the Deliverables for your normal use.

10.9 Our portfolio (Business clients). Once you have published the work, or any launch date in the Specification has passed, we may show it and say we made it for you, in our portfolio, showreel, website, social media and award entries, unless the Specification marks the project confidential or you ask us in writing not to. We may also show your name and logo in our client list.

10.10 Similarity. We do not knowingly copy others' work, but cannot guarantee that no one has had a similar idea or style. You are responsible for checking and registering trade marks, names and slogans.

11. Third-party material

11.1 Third-Party Material is licensed under its provider's terms. It is not assigned to you and is not covered by clause 10.2.

11.2 We license it for the use in the Specification, or, if none is stated, normal online and social media use. Broadcast, cinema, paid advertising or products for resale may need an extended licence at extra cost, so tell us how you plan to use the Deliverables.

11.3 We pass the benefit of each licence on to you as far as its terms allow. You must stay within those terms. We will give you licence details on request.

11.4 Fonts are licensed for our use. To edit text in working files yourself you may need your own font licence.

11.5 Material you supply or ask us to include is your responsibility under clause 12.3.

12. Warranties

12.1 We warrant that:

(a) we will provide the Services with reasonable skill and care, to generally accepted industry standards; and

(b) material we create is our own work, and Third-Party Material we select is licensed for the use in the Specification, so that to our knowledge your use as the Contract allows will not infringe anyone's rights.

12.2 Clause 12.1(b) does not cover material you supplied or asked us to include, or use outside the Specification or a clause 11 licence.

12.3 You warrant that:

(a) you have authority to enter into the Contract;

(b) you have the rights to everything you supply or ask us to include, including logos, music, footage, and any person's image and voice; and

(c) facts, claims and messages you supply or approve are accurate and lawful, including under advertising and sector rules.

12.4 Business clients. Apart from what the Contract says expressly, all other warranties and terms implied by law are excluded as far as the law allows.

13. Indemnity (Business clients)

13.1 You will indemnify us against all claims, losses and costs (including reasonable legal costs) arising from:

(a) material you supplied or asked us to include;

(b) facts, claims and messages you supplied or approved;

(c) your use of the Deliverables outside the Specification or outside a licence under clause 11; or

(d) your breach of the Contract.

13.2 We are not liable for an infringement claim to the extent it arises from a feature you specified or supplied, or from combining the Deliverables with material we did not supply or approve.

13.3 If a Deliverable we created is, or is likely to be, claimed to infringe, we may at our cost replace or modify it so that it works in substantially the same way, or get you a licence to keep using it. If neither is reasonably possible, we may end the Contract for that item and refund its price.

14. Limitation of liability

14.1 Nothing in the Contract limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow to be limited or excluded.

14.2 Business clients: cap. Subject to clause 14.1, our total liability under or in connection with each Contract, however arising (including negligence), is limited to the price paid and payable under its Specification.

14.3 Business clients: excluded losses. Subject to clause 14.1, we are not liable for loss of profit, revenue, business, goodwill or savings, wasted expenditure, loss of data, or any indirect or consequential loss, even if foreseeable.

14.4 Consumers: see clause 27.6.

15. Cancellation and termination (Business clients)

15.1 Cancelling a project. You may cancel a Contract at any time by telling us in writing. You then pay:

(a) for the work done up to your notice, in proportion to the price in the Specification (or at our day rates where that is more accurate), but not more than the full price;

(b) any third-party costs we have committed to that we cannot cancel or recover; and

(c) any cancellation fee set out in the Specification.

We set any deposit or other payment against these sums and refund any excess. In total you will never pay more than the full price plus approved expenses.

15.2 Ending for default. Either of us may end a Contract at once by written notice if the other:

(a) fails to pay an amount due and does not pay within 10 days of written notice to do so;

(b) commits a material breach that cannot be put right, or does not put a breach right within 30 days of written notice to do so;

(c) becomes insolvent, enters administration, liquidation or an arrangement with creditors (other than a solvent restructuring), or has a receiver appointed, or the equivalent elsewhere; or

(d) stops, or threatens to stop, carrying on all or a substantial part of its business.

15.3 After termination. You pay all unpaid invoices, and our invoices for work done, on receipt. Clause 10.2 then applies only to Deliverables paid for in full. Rights that arose before termination are not affected. Clauses 5, 10, 11, 12, 13, 14, 15.3, 16, 17, 19, 20 and 21 continue after the Contract ends.

16. Confidentiality

16.1 Each of us will keep the other's confidential information confidential and use it only for the Contract.

16.2 Either of us may disclose it to staff, subcontractors and advisers who need it and are bound to confidentiality, or where law, a court or a regulator requires.

16.3 This clause does not stop us using the Deliverables as allowed by clause 10.9 (or clause 27.7 for consumers).

17. Data protection

17.1 We use personal data about you and your staff, including the acceptance record in clause 3.6, as described in our privacy notice at https://www.motiohead.com/privacy.

17.2 Each of us will comply with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

17.3 Where your materials contain other people's personal data (for example people in footage or voice recordings), you are the controller and we are your processor. You confirm you have a lawful basis, and the notices, consents and releases needed, for our use of it.

17.4 As your processor we will: (a) process it only on your documented instructions (the Contract and your written requests), unless law requires otherwise; (b) bind our staff and subcontractors to confidentiality; (c) keep it secure; (d) use other processors (such as cloud storage, rendering and voice services) only under written terms giving the same protection, with your general permission, telling you of intended changes so you may object on reasonable grounds; (e) transfer it outside the UK only with the safeguards UK law requires; (f) help you, where reasonable, with individuals' requests, security, breaches and impact assessments; (g) tell you without undue delay of a personal data breach; (h) delete or return it at the end if you ask, unless law requires us to keep it; and (i) give you the information needed to show compliance.

18. Events outside our control

18.1 Neither of us is liable for delay or failure caused by events outside its reasonable control (such as illness, fire, flood, strikes, war, or failure of power, internet or cloud services). This does not affect your obligation to pay. The affected party will tell the other, and the timetable is extended.

18.2 If the event lasts more than 60 days, either of us may end the Contract by written notice, and you pay for work done under clause 15.1(a) and (b) (or clause 27.5 for consumers).

19. Non-solicitation (Business clients)

19.1 During the Contract and for 12 months after it ends, you will not, without our written consent, directly or indirectly employ or engage anyone we employed or engaged on your project. General job advertisements not aimed at our people are allowed.

19.2 If you do, you will pay us a fee equal to 25% of that person's annual pay or fee, to cover our cost of recruiting and training a replacement.

20. General

20.1 Independent parties. We are independent contractors. Neither of us can bind the other.

20.2 Transfer. You may not transfer the Contract without our written consent. We may transfer or subcontract it, and will tell you if we transfer it.

20.3 Entire agreement. The Specification and these terms are the whole agreement. Neither of us relies on any statement or promise not set out in them. This does not limit liability for fraud.

20.4 Order of priority. If the Specification and these terms conflict, the Specification wins, except that nothing in a Specification reduces a consumer's rights under Part C.

20.5 Third parties. Only you and we can enforce the Contract. The Contracts (Rights of Third Parties) Act 1999 does not apply.

20.6 Severability. If a court finds part of the Contract invalid, the rest stays in force.

20.7 No waiver. A delay in enforcing a right does not waive it.

20.8 Notices. Notices go by email or post to the addresses in the Specification, or to hello@motiohead.com. An email is received when sent if before 5pm UK time on a working day, otherwise at 9am the next working day. A UK letter is received two working days after posting.

20.9 Language. The Contract is in English.

21. Law and courts

21.1 The law of England and Wales governs the Contract and any dispute about it or its formation, including non-contractual disputes, for clients in any country.

21.2 For Business clients, the courts of England and Wales have exclusive jurisdiction.

21.3 Clients outside the UK should also note clauses 4.2 to 4.5 (currency, bank charges, VAT, withholding tax). Consumers should see clause 27.9.

PART B: SUBSCRIPTIONS (Business clients only)

22. Subscriptions

22.1 Subscriptions are for Business clients only, unless we agree otherwise in writing. Part A applies, with the changes in this Part B.

22.2 Formation. A subscription starts when you pay for a plan through our payment link or platform, accepting these terms. The plan details and payment confirmation are the Specification.

22.3 What you get. A set number of Deliverables in each billing period. Unused Deliverables expire at the end of the period and are not refunded or carried forward unless we agree in writing.

22.4 Payment. We start once the first period is paid. Payment is taken automatically at the start of each period, and you authorise these recurring payments.

22.5 Monthly plans. Cancel by written notice at least 7 days before the next billing date.

22.6 Annual plans. A 12-month commitment. If you cancel early, the fees for the rest of the 12 months remain payable.

22.7 Missed payments. If a payment is missed, we pause the Services. The term keeps running, the missed period is not extended, and no Deliverables are owed for it. If a payment is unpaid 14 days after it was due, and no other arrangement is agreed in writing, we may by notice require all remaining fees for the term, and if they are not paid within 14 days of that notice, end the subscription and recover what is owed.

22.8 Renewal. Plans renew automatically for the same length unless you cancel in writing at least 7 days before renewal. We will remind you at least 14 days before an annual plan renews. We may change price or Deliverables from a renewal on at least 14 days' notice. Once a plan has renewed, that period's fees are not refundable.

22.9 Ending by us. We may end a subscription at any time by written notice. Unless this is for your breach, you pay only for Services up to the end date and we cancel future payments, despite any minimum term.

PART C: CONSUMERS

23. How this Part works

23.1 This Part applies if you are a consumer. Where it differs from Part A or Part B, this Part wins.

23.2 Nothing in these terms affects your statutory rights, including under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For advice, contact Citizens Advice.

24. Information before you order

24.1 Before you accept, you have this information:

(a) Who we are: Motiohead Ltd, company number 11194437, registered in England and Wales. Address: 27 Old Gloucester Street, London WC1N 3AX, United Kingdom. Email: hello@motiohead.com.

(b) What we will make: the Deliverables, formats and timing described in the Specification.

(c) Total price: the price in the Specification, including VAT, plus any expenses it lists. Where part of the price cannot be calculated in advance (such as extra work at day rates), the Specification explains how it is calculated, and we agree it with you first.

(d) Payment: under clause 5.1, in full before work starts, or a deposit before work starts and the balance before the Final Files are delivered; or, where the Specification offers it, by invoice after delivery (clause 5.2).

(e) Delivery: digital files through the Portal or a download link, in the formats in the Specification. You need a suitable device and software to open them.

(f) Duration: until the Deliverables are delivered and paid for.

(g) Your right to cancel: see clause 25.

(h) If something is wrong: see clause 26.

(i) Complaints: see clause 28.

24.2 This information forms part of the Contract. The confirmation email in clause 3.7, with the Specification and these terms as a PDF, is our confirmation to you on a durable medium.

25. Your right to cancel within 14 days

25.1 You may cancel the Contract within 14 days of the day it is formed, without giving a reason.

25.2 To cancel, tell us clearly by email to hello@motiohead.com before the 14 days end. You may use the form in clause 29, but need not.

25.3 Starting work within the 14 days. We will not start work within the 14 days unless you expressly ask us to. If you ask us to start early:

(a) you agree that, if you then cancel, you will pay for the work done up to the time you tell us, in proportion to the total price; and

(b) you acknowledge that you will lose the right to cancel once the work has been fully delivered.

25.4 If you do not ask us to start early, we start after the 14 days, and the timing in the Specification runs from then.

25.5 Refunds. We refund what you paid, less any amount under clause 25.3(a), within 14 days of your notice, by the same payment method unless you agree otherwise, without any fee.

26. If something is wrong

26.1 Under the Consumer Rights Act 2015 we must provide the Services with reasonable care and skill and as described, and the digital files must be of satisfactory quality, fit for any purpose you told us of, and as described.

26.2 If we fall short, you can ask us to put it right within a reasonable time at no cost to you. If that is not possible, or we do not do it within a reasonable time or without significant inconvenience to you, you may be entitled to a price reduction or refund.

26.3 Please tell us of any problem as soon as you reasonably can. A matter of taste about something you approved is not a defect, but this does not limit clause 26.1.

27. How Part A changes for consumers

27.1 Clauses that do not apply to you: 3.8, 4.5, 5.4, 5.5, 9.3, 10.9, 12.4, 13, 14.2, 14.3, 15.1, 15.2(d), 19, 21.2 and Part B.

27.2 Prices include VAT (clause 24.1(c)).

27.3 Invoice option. Clause 5.2 applies to you only if the Specification offers it.

27.4 Late payment. If you pay late, we may pause the work and hold back the Final Files until you pay. We do not charge statutory interest or compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

27.5 Ending the Contract after 14 days. You may end the Contract at any time by telling us. You then pay for the work done up to then, in proportion to the price, and any third-party costs we have committed to and cannot recover. We refund anything you have paid above that. We do not charge for loss of profit.

27.6 Our liability to you. If we break the Contract or fail to use reasonable care and skill, we are responsible for foreseeable loss you suffer as a result (loss that is obvious, or that we both knew might happen when the Contract was made), but not for unforeseeable loss. If you use the Deliverables for a business, we are not liable for loss of profit, business or opportunity. Clause 14.1 still applies, and nothing here limits our liability below what the Consumer Rights Act 2015 allows.

27.7 Showing your project. We will only show your Deliverables publicly, for example in our portfolio, with your written consent.

27.8 Your materials. Clause 12.3 applies, but clause 13 (indemnity) does not; you remain responsible under ordinary law for material you supply.

27.9 Law and courts. Clause 21.1 applies. You may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in your local courts. If you live outside the UK, you keep any protection of your country's law that cannot be excluded by agreement.

28. Complaints

28.1 If you are unhappy, email hello@motiohead.com with your project name and what went wrong. We will acknowledge your complaint within 5 working days and aim to reply in full within 14 days. Business clients may use this process too.

28.2 If we cannot resolve a consumer complaint, we will tell you the name of a certified alternative dispute resolution provider and whether we agree to use it. You may also go to court.

29. Model cancellation form

Complete and return this form only if you wish to cancel the Contract.

To: Motiohead Ltd, 27 Old Gloucester Street, London WC1N 3AX, United Kingdom, hello@motiohead.com

I hereby give notice that I cancel my contract for the supply of the following service: [project name / Specification reference]

Accepted on: [date]

Name: [your name]

Address: [your address]

Signature (only if this form is sent on paper):

Date: